This Refund Policy applies to all payments made to OyeChats, a brand of Digibranders Pvt Ltd. It should be read together with our Terms of Service. By purchasing a subscription or top-up credits, you agree to this policy. 

1. General Policy

All fees paid to OyeChats are non-refundable except in the specific circumstances described in Section 4 below. This includes fees for subscription plans (monthly or annual) and one-time top-up credit purchases. 

We encourage you to evaluate OyeChats using our free plan before upgrading. Where a free trial is offered, it provides a full-featured experience before any charge is made. 

2. Subscription Payments

Monthly plans. Subscription fees are charged in advance at the start of each billing cycle. If you cancel during a cycle, your subscription remains active until the end of the paid period; no partial-month refund is issued for unused days. 

Annual plans. Annual fees are charged upfront for the full year. If you cancel before the end of the term, no refund is issued for remaining months, except in the eligible circumstances listed in Section 4. 

Plan upgrades. When you upgrade mid-cycle, any unused credit from the current cycle is applied as a prorated credit toward the new plan. No cash refund is issued for this adjustment. 

3. Top-Up Credits

Top-up credit packs are non-refundable once purchased. Credits are valid for 12 months from the date of purchase and roll over month-to-month within that window. 

If you believe credits were deducted in error due to a platform bug, contact us at [email protected] within 30 days. Credits confirmed to be incorrectly deducted will be restored to your account. 

4. Eligible Refunds

A refund may be issued in the following circumstances: 

• Duplicate charge. If you were charged more than once for the same billing period due to a payment processing error, we will refund the duplicate amount in full. 

• Warranty remedy. If OyeChats cannot resolve a material non-conformance within a reasonable time, you may receive a pro-rata refund of pre-paid fees for the unused remainder of your Subscription Term. 

• Service termination by OyeChats. If we terminate your subscription for reasons other than your breach, we will refund any pre-paid fees covering the period after termination. 

• Erroneous billing. If we charged you an amount different from what was displayed at checkout due to a system error, we will refund the difference. 

• Statutory rights. Nothing in this policy limits rights you have under applicable law, including the Consumer Protection Act, 2019 (India). 

5. How to Request a Refund

Email us at [email protected] with the subject line "Refund Request" and include: 

• The email address associated with your OyeChats account. 

• The date and amount of the charge in question. 

• The reason for your refund request. 

• Any supporting evidence (for example, a screenshot of a duplicate charge). 

We will acknowledge your request within 2 business days and aim to resolve eligible refunds within 7 business days. Approved refunds are processed back to the original payment method (typically 5–10 business days after we issue the refund).  

6. Contact

For questions about this policy, contact us at [email protected]. 

OyeChats is a brand of Digibranders Pvt Ltd, India.