This Cancellation Policy explains how to cancel your OyeChats subscription and what happens when you do. OyeChats is a brand of Digibranders Pvt Ltd. It should be read alongside our Terms of Service and Refund Policy.
You can cancel your subscription at any time directly from your dashboard — no need to contact support. To cancel:
If you are unable to cancel through the dashboard, contact us at [email protected] and we will process the cancellation within 1 business day.
Cancellation stops automatic renewal — you will not be charged again after the current billing period ends. Your subscription remains fully active until the last day of the period you have already paid for.
For example: if you are on a monthly plan billed on the 1st and you cancel on the 15th, your account stays active until the end of that month. On the 1st of the following month, your plan downgrades to Free automatically.
We do not issue refunds for unused days in the current billing period. See our Refund Policy for circumstances where a refund may apply.
If you are on an annual plan, cancelling stops the renewal at the end of the annual term. Your subscription continues until the end of the year you have paid for.
No refund is issued for remaining months of an annual plan on voluntary cancellation. If you need to cancel an annual plan early due to exceptional circumstances, contact [email protected] and we will review your case on its merits.
Plan credits. Monthly plan credits expire at the end of the billing cycle and are not carried forward after cancellation. Any credits allocated for the current cycle remain usable until the subscription ends.
Top-up credits. Top-up credits you have purchased separately are not affected by subscription cancellation. They remain in your account and are valid for 12 months from their purchase date, usable on the Free plan or any future paid plan.
When your paid plan ends and your account downgrades to Free, your bots, knowledge base documents, chat history, and leads are retained subject to the Free plan's storage limits.
If you close your account entirely, you may export your data from the dashboard for up to 30 days after closure. After that window, we will delete or anonymise your data in accordance with our Privacy Policy, unless longer retention is required by law.
To request account closure, email [email protected] with the subject line "Account Closure Request".
You can reactivate a paid subscription at any time by going to Billing in your dashboard and selecting a plan. Your previous configuration, bots, and knowledge base will still be available if you reactivate before your data retention period expires.
For questions about cancellation or your account, contact us at [email protected].
OyeChats is a brand of Digibranders Pvt Ltd, India.
